Privacy Policy

Insight Landscapes (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This policy applies to all personal information collected through our website, www.insightlandscapes.com.au, and through any interactions with our team when you request information, quotes, consultations, or services related to landscape design, construction, and maintenance.

Personal Information We Collect

We only collect personal information that is reasonably necessary to respond to enquiries, prepare quotes, and deliver our landscaping services.

This may include:

Information you provide directly

  • Full name
  • Phone number
  • Email address
  • Residential or project site address (for quoting and site visits)
  • Details about your landscaping project, preferences, or site conditions
  • Any documents, images, or plans you choose to provide (such as site photos or drawings)

Information collected automatically

  • Basic website analytics such as pages visited, time spent on the site, browser type, and device type

We do not collect or store payment or credit card details through our website.

How We Collect Personal Information

We may collect personal information when you:

  • Submit an enquiry or quote request through our website
  • Contact us via phone, email, or social media
  • Arrange a site visit or consultation
  • Interact with our website through cookies or analytics tools

You may choose to interact with us anonymously or using a pseudonym; however, this may limit our ability to provide accurate quotes or services.

How We Use Your Personal Information

We use personal information for purposes including:

  • Preparing and providing landscaping quotes
  • Scheduling consultations or site inspections
  • Responding to enquiries and requests
  • Communicating project updates
  • Managing internal records
  • Improving our website, services, and customer experience
  • Sending marketing or service-related communications (only where you have opted in)

We do not sell, rent, or trade your personal information.

Disclosure of Personal Information

We may disclose personal information to:

  • Employees and contractors involved in quoting or delivering services
  • Trusted suppliers or subcontractors directly involved in your project
  • Third-party service providers that support our business operations (such as website hosting, email services, or analytics)

All third parties are required to handle personal information in accordance with applicable privacy obligations.

We will not disclose your personal information for unrelated purposes without your consent unless required or authorised by law.

Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure. This includes:

  • Secure digital storage systems
  • Restricted access to personal information
  • Confidentiality obligations for staff and contractors

When personal information is no longer required, it is securely destroyed or de-identified.

Access and Correction

You may request access to the personal information we hold about you or request corrections if the information is inaccurate or out of date.

Requests can be made using the contact details below, and we will respond within a reasonable timeframe in accordance with the Australian Privacy Principles.

Cookies and Website Tracking

Our website uses cookies and standard analytics tools (such as Google Analytics) to help improve performance and user experience. These tools may collect non-identifiable information including:

  • IP address
  • Browser type
  • Pages visited

You can disable cookies through your browser settings, though this may affect some website functionality.

Marketing Communications

If you choose to opt in, we may send you information about our services, updates, or promotions. You may opt out at any time by using the unsubscribe option or by contacting us directly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or legal obligations. The most current version will always be available on our website.

Contact Us

If you have any questions about this Privacy Policy, or would like to access or correct your personal information, or make a privacy-related complaint, please contact:

Insight Landscapes
Website: www.insightlandscapes.com.au
Email: admin@insightlandscapes.com.au
Phone: 1800 480 188

We will respond to all privacy enquiries or complaints promptly and in accordance with the Privacy Act 1988 (Cth).